REFUND & CANCELLATION POLICY
Last updated: November 4, 2025
This Refund & Cancellation Policy ("Policy") applies to purchases of ColorKit for Google Calendar (the "Service") provided by Calendar Extension.
Merchant of Record: Payments are processed by Paddle.com Market Limited (UK company number 07697899), acting as our merchant of record.
If anything here conflicts with non-waivable consumer rights in your jurisdiction, those rights prevail.
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KEY POINTS AT A GLANCE
⚠️ IMPORTANT REFUND INFORMATION ⚠️
• 7-Day Free Trial: New users get a 7-day free trial. You will NOT be charged during the trial.
• 7-Day Money-Back Guarantee: If you're not satisfied after your first payment, request a refund within 7 days.
• No Refunds After 7 Days: After the 7-day money-back guarantee period, all charges are non-refundable.
• Free Trial + Guarantee = 14 Days Risk-Free: You get 7 days free trial + 7 days money-back guarantee = 14 days to evaluate risk-free.
• Subscriptions Renew Automatically: Until you cancel. You must cancel before your next billing date to avoid charges.
• How to Cancel: Paddle dashboard (link in receipt email) or https://paddle.net/order-lookup
• EU/UK Digital Content Waiver: By requesting immediate access, you waive your 14-day withdrawal right. See Section 4.
• EU/UK Data Act Rights: EU/UK users can terminate with notice under the EU Data Act. See Section 5.
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7-DAY MONEY-BACK GUARANTEE
We offer a 7-day money-back guarantee from your first payment (after free trial ends).
Who Is Eligible?
• Paying customers who have completed their free trial and made their first payment
• Refund request made within 7 calendar days of first payment
• Account in good standing (no violations of Terms of Service)
What Is Covered?
• First payment only (monthly or annual subscription)
• Full refund of the amount paid (excluding processing fees retained by payment provider)
• Available once per customer
What Is NOT Covered?
• Free trial period (no payment made, so no refund needed)
• Renewal payments after the 7-day window
• Payments more than 7 days old
• Partial refunds for unused time after the guarantee period
• Users who violate our Terms of Service or engage in abuse
How to Request a Refund
To request a refund within the 7-day money-back guarantee period:
Email: adam@calendarextension.com
Subject: "Refund Request - 7-Day Guarantee"
Include:
• Your order number (from Paddle receipt email)
• Email address associated with your account
• Brief reason for refund request (optional but helpful)
We will process your request within 2-3 business days. Refunds are issued through Paddle and may take 5-10 business days to appear in your account depending on your payment method.
Automatic Cancellation
When a refund is issued:
• Your subscription is automatically cancelled
• You will lose access to ColorKit immediately
• Your account settings are retained for 90 days in case you want to resubscribe
• You may resubscribe at any time as a new customer (with new trial eligibility)
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NO REFUNDS AFTER 7-DAY GUARANTEE PERIOD
After the 7-day money-back guarantee period, all sales are final. We do not offer refunds for any reason, including but not limited to:
• Change of mind
• Perceived lack of value
• Unused subscription time
• User error or lack of technical knowledge
• Service outages or functionality issues (we will provide service credits where appropriate)
• Compatibility issues with third-party software or platforms
• Google Calendar changes or third-party service disruptions
• Failure to cancel before renewal
• Forgot to use the Service
• Found an alternative service
Why No Refunds After 7 Days?
• 14 Days Risk-Free: You get 7 days free trial + 7 days money-back guarantee = 14 days total to evaluate whether ColorKit meets your needs.
• Digital Product: As a digital service with continuous access, we cannot "take back" the service once delivered and used.
• Fair Pricing: We offer transparent, competitive pricing with flexible monthly and annual options.
• Immediate Access: You receive instant access to all features, which we cannot revoke retroactively.
Alternative to Refunds
If you experience technical issues or have questions about the Service after the refund period:
• Contact Support: Email adam@calendarextension.com - We're committed to helping resolve technical issues.
• Cancel Anytime: You can cancel your subscription at any time to prevent future charges. See Section 6.
• Service Credits: For extended service outages, we may provide service credits (additional days added to your subscription) at our discretion.
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EU/UK "IMMEDIATE ACCESS" WAIVER (DIGITAL CONTENT)
Legal Requirement: EU Consumer Rights Directive 2011/83/EU, UK Consumer Contracts Regulations 2013
If you are in the EU/UK, you normally have a 14-day "cooling-off period" to withdraw from online purchases without giving a reason.
However, this right does NOT apply to digital content once delivery has begun, if you:
Expressly request immediate access to the digital service, AND
Acknowledge that you lose your 14-day right of withdrawal once service begins
During checkout, Paddle will present this mandatory consent:
"I request immediate access to the digital service and acknowledge that I lose my 14-day right of withdrawal once service begins."
When you accept this, your statutory 14-day cooling-off right for digital content no longer applies.
What This Means:
• If you request immediate access: No 14-day EU/UK withdrawal right (but you still get our 7-day money-back guarantee)
• If you do NOT request immediate access: You retain the 14-day EU/UK withdrawal right, but service delivery is delayed
This waiver does not affect:
• Our 7-day money-back guarantee (Section 2)
• Your termination rights under the EU Data Act (Section 5)
• Other non-waivable consumer rights in your jurisdiction
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EU/UK DATA ACT SWITCHING & TERMINATION RIGHTS
Legal Requirement: EU Data Act (Regulation (EU) 2023/2854), effective September 12, 2025
Customers in the EU and UK have the right to terminate data processing service contracts for convenience, subject to reasonable notice periods and proportionate early termination penalties.
Termination Notice Period
You may terminate your subscription by providing written notice to adam@calendarextension.com:
• Monthly Subscriptions: 30 days' notice required
• Annual Subscriptions: 60 days' notice required
Early Termination Penalties
As permitted under Recital 89 of the EU Data Act, we impose proportionate early termination penalties to cover costs incurred for early termination:
• Monthly Subscriptions: Early termination penalty equals one full month's subscription fee (covering the notice period).
• Annual Subscriptions: Early termination penalty equals the lesser of:
Pro-rata value of remaining months in your annual term, OR
Two months' subscription fees (maximum penalty)
Example Scenarios
Example 1 - Monthly Subscription (€9.99/month):
• Subscribe on January 1
• Request termination on January 15 with 30 days' notice
• Termination effective: February 15
• Early termination penalty: €9.99 (covers notice period)
• Total amount due: €9.99
Example 2 - Annual Subscription (€99.99/year = €8.33/month):
• Subscribe on January 1 for 12-month term (ending December 31)
• Request termination on June 1 with 60 days' notice
• Termination effective: August 1
• Remaining term: 5 months (August through December)
• Remaining value: €41.65 (5 months × €8.33/month)
• Maximum penalty: €16.66 (2 months × €8.33/month)
• Early termination penalty: €16.66 (lesser of remaining value or 2-month cap)
• Total amount due: €16.66
How to Exercise Data Act Termination Rights
To terminate under the EU Data Act switching rights:
Send written notice to adam@calendarextension.com
Subject line: "EU Data Act Termination Request"
Include:
• Your order number and registered email address
• Desired termination date (must be at least 30/60 days from notice, per above)
• Reason for termination (optional)We will:
• Confirm receipt within 2 business days
• Calculate applicable early termination penalty
• Provide invoice for penalty (if applicable)
• Terminate subscription on requested date upon payment
Cancellation vs. Data Act Termination
Important distinction:
• Standard Cancellation (Section 6 below):
Cancel via Paddle dashboard
No penalty
Must pay through end of current billing period
Access continues until period ends
Recommended for most users
• EU Data Act Termination (Section 5):
Formal written notice required
Allows earlier termination with notice period
Subject to early termination penalty
Useful for data portability or switching to another provider
Most customers will find standard cancellation more economical unless they need to terminate mid-term for business reasons.
Data Portability
As part of your EU Data Act rights, you may request:
• Export of your personal data in machine-readable format (JSON)
• Data transfer directly to another service provider (if technically feasible)
• Cessation of data processing upon termination
Contact adam@calendarextension.com to request data export.
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SUBSCRIPTIONS, TRIALS, AND CANCELLATIONS
7-Day Free Trial
New users are eligible for a 7-day free trial:
• A payment method is required to start the trial
• You will NOT be charged during the 7-day trial period
• Full access to all ColorKit features during trial
• At the end of 7 days, you will be charged for your first billing period unless you cancel
• To avoid charges: Cancel before the trial period ends
• Trial is available once per user
• We reserve the right to limit or revoke trial eligibility in cases of suspected abuse
Free Trial Cancellation:
• Cancel anytime during the 7-day trial to avoid any charges
• No refund needed since no payment was made
After Free Trial Ends
After your free trial ends:
• You will be charged for your first billing period (monthly or annual)
• This first payment begins your 7-day money-back guarantee period (Section 2)
• Your subscription will auto-renew until cancelled
Subscription Plans
ColorKit offers the following subscription plans:
• Monthly Plan - Recurring monthly billing, cancel anytime
• Annual Plan - Recurring annual billing at discounted rate, cancel anytime
All subscriptions include access to all ColorKit features with no feature limitations.
Automatic Renewal
⚠️ IMPORTANT: Subscriptions renew automatically until canceled.
• You authorize us (through Paddle) to charge your payment method automatically
• Renewal charges occur on your billing date (monthly or annual anniversary)
• You will receive a receipt email from Paddle after each charge
• Renewal charges are non-refundable (no 7-day guarantee on renewals)
• To avoid renewal charges: Cancel before your next billing date
How to Cancel Your Subscription
You can cancel your subscription at any time using one of the following methods:
METHOD 1 - PADDLE DASHBOARD (FASTEST):
Find your Paddle receipt email
Click "Manage Subscription" link, OR
Enter your email address
Find your ColorKit subscription
Click "Cancel Subscription"
Choose cancellation timing (see below)
METHOD 2 - OUR SUPPORT:
Subject: "Cancel Subscription"
Include your order number and email address
We will process within 2 business days
IMPORTANT: You must cancel BEFORE your next billing date to avoid being charged. If you cancel after being charged, no refund will be issued (unless within the 7-day money-back guarantee period for first payment).
Cancellation Timing Options
When you cancel, you choose:
OPTION 1 - Access Until End of Period (Default, Recommended):
• You retain full access to ColorKit until the end of your current paid billing period
• No additional charges will occur
• Your subscription will not renew
• Best value - you get what you paid for
OPTION 2 - Immediate Termination:
• Your access ends immediately upon cancellation
• No refund for unused time (unless within 7-day guarantee for first payment)
• Your settings are preserved for 90 days
After Cancellation
Once your access ends (immediately or at period end):
• The ColorKit extension will stop applying customizations
• Your calendar will return to default Google Calendar appearance
• Your settings and preferences are preserved for 90 days
• You may resubscribe at any time (may be eligible for new trial)
• Your account data will be retained or deleted according to our Privacy Policy
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PAYMENT PROCESSOR & SECURITY
All payments are processed by Paddle.com Market Limited (UK company number 07697899), a UK-based company acting as our Merchant of Record.
Paddle handles all payment processing, billing, tax collection, and regulatory compliance on our behalf.
Paddle Certifications & Compliance
Paddle is:
• PCI DSS 4.0 Level 1 certified (as of March 31, 2025) - highest level of payment security
• GDPR compliant (EU data protection)
• CCPA compliant (California privacy)
• SOC 2 Type II certified (security and privacy)
• ISO/IEC 27001:2013 certified (information security)
• Subject to FTC oversight and consumer protection regulations
In June 2025, Paddle entered into a consent decree with the U.S. Federal Trade Commission requiring enhanced merchant screening and consumer protection practices. As a merchant using Paddle, we comply with these enhanced requirements.
Payment Security
• We do NOT store or have access to your credit card information
• All payment data is encrypted and handled exclusively by Paddle
• Paddle complies with PCI DSS 4.0 (Payment Card Industry Data Security Standard)
• Multi-factor authentication required for high-risk transactions
• 3D Secure support for card-not-present transactions
Payment Methods Supported
Paddle supports:
• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Apple Pay
• Google Pay
• PayPal
• Wire transfer / Bank transfer (for annual plans in some regions)
• Local payment methods (iDEAL, Bancontact, Przelewy24, etc.)
• 140+ currencies
For More Information About Paddle
• Paddle Privacy Policy: https://www.paddle.com/legal/privacy
• Paddle Cookie Policy: https://www.paddle.com/legal/cookie-policy
• Paddle Terms of Service: https://www.paddle.com/legal/terms
• Paddle Support: https://paddle.net/support
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TAXES, CURRENCY & FEES
Taxes
Paddle automatically calculates and collects all applicable taxes based on your location:
• VAT (European Union, UK)
• GST (Australia, New Zealand, Singapore, India, Canada)
• Sales tax (United States - state and local)
• Other consumption taxes as required by local law
Tax compliance is handled by Paddle as the Merchant of Record. You are responsible for paying applicable taxes as calculated by Paddle.
Currency
• Charges are processed in the currency you select at checkout
• Paddle supports 140+ currencies
• Currency conversion is handled by Paddle using current exchange rates
• Exchange rate differences are NOT reimbursable
Payment Processing Fees
• For refunds: Payment processing fees retained by payment providers (typically 2-3%) are non-refundable
• Bank fees or foreign transaction fees charged by your bank are your responsibility
Tax Adjustments
• If Paddle makes an error in tax calculation, they will handle corrections directly
• For tax inquiries, contact Paddle support at https://paddle.net/support
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BILLING CYCLE & PAYMENT DATES
Billing Dates
• Monthly plans: Charged on the same day each month (or last day if date doesn't exist)
• Annual plans: Charged on the anniversary of your subscription start date
Example:
• Subscribe on January 15 → Monthly billing on the 15th of each month
• Subscribe on January 31 → February billing on February 28/29 (last day)
Payment Processing Time
• Charges are processed by Paddle on your renewal date
• Email receipts are sent automatically by Paddle after successful payment
• Processing typically occurs at 00:00 UTC on your billing date
Failed Payments
If a payment fails:
Paddle will automatically retry the charge over several days
Your subscription status becomes "past_due"
You retain access during the grace period (typically 7-14 days)
You will receive email notifications from Paddle about failed payments
If payment continues to fail after multiple retries:
• Your subscription will be automatically cancelled
• Your access will be revoked
• No refund is owed since service was provided during grace period
Updating Payment Information
To update your payment method:
• Click "Manage Subscription" in any Paddle receipt email, OR
• Visit https://paddle.net/order-lookup, OR
• Contact Paddle support
Billing Disputes
If you believe you were charged incorrectly:
First, contact us at adam@calendarextension.com
Include your order number and description of the issue
We will investigate within 2-3 business days
For payment processing issues, we may need to involve Paddle support
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CHARGEBACKS & PAYMENT DISPUTES
Please Contact Us Before Filing a Chargeback
If you have a billing concern, please contact us at adam@calendarextension.com BEFORE filing a chargeback with your bank or payment provider.
Why contact us first:
• Faster resolution - We can often resolve issues within 24-48 hours
• Avoid account suspension - Chargebacks result in automatic account termination
• Proper refund processing - Eligible refunds are processed properly through Paddle
• Clear communication - We can explain charges and resolve misunderstandings
Chargeback Consequences
Filing a chargeback without contacting us first may result in:
• Immediate suspension of your ColorKit account
• Termination of your subscription with no refund for remaining time
• Ban from future use of ColorKit
• Our submission of evidence to the payment provider, including:
This Refund & Cancellation Policy
Proof of service delivery and usage
Subscription acceptance and terms agreement
Communication history
Legitimate Chargeback Reasons
Chargebacks are appropriate for:
• Unauthorized charges (fraud, stolen card)
• Duplicate charges
• Incorrect charge amount
• Charges after confirmed cancellation
For all other issues, please contact us first at adam@calendarextension.com.
Fraudulent Chargebacks
Filing a fraudulent chargeback (claiming unauthorized use when you actually used the Service) is:
• Fraud under criminal and civil law
• A violation of payment card network rules
• Grounds for legal action
• Reportable to credit bureaus and fraud databases
We will vigorously contest fraudulent chargebacks and may pursue legal remedies.
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ABUSE, FAIR USE & ACCOUNT TERMINATION
We reserve the right to suspend or terminate accounts and refuse refunds for users who engage in:
Prohibited Activities:
• Account sharing or credential distribution
• Sharing subscription access with multiple users
• Reselling or redistributing access to ColorKit
• Deliberate misuse or abuse of the Service
• Violating our Terms of Service or Google's Terms of Service
• Fraudulent chargeback claims
• Using the Service for illegal purposes
• Attempting to reverse engineer or copy the extension
• Circumventing subscription validation
• Creating multiple accounts to abuse free trials
• Providing false information during signup
Consequences of Violations:
• Immediate account suspension or termination
• No refund for unused subscription time
• Ban from future use of ColorKit
• Legal action where appropriate
Fair Use Policy:
Each subscription is licensed for individual use. You may:
• Use ColorKit on multiple devices (desktop, laptop, etc.) as the primary user
• Access your account from different locations
You may NOT:
• Share your login credentials with other individuals
• Use a single subscription for multiple people
• Use ColorKit for team or business purposes without multiple subscriptions
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PRICE CHANGES
We reserve the right to modify subscription pricing at any time.
Notice of Price Changes:
• Existing subscribers: At least 30 days advance notice by email
• New subscribers: New prices apply immediately at checkout
• Price changes apply to future billing periods only
Your Options When Prices Change:
If we increase the price of your subscription:
Accept the new price - No action needed, new price takes effect on your next renewal
Cancel your subscription - Cancel before the price change takes effect to avoid the increase
Lock in current price - Upgrade to an annual plan before the price change (if available)
Promotional Pricing:
• Promotional prices are temporary and subject to change
• After promotional period ends, regular pricing applies
• We will notify you before promotional pricing expires (if applicable)
Currency Fluctuations:
• Prices may vary by currency due to exchange rate fluctuations
• Paddle handles currency conversion
• Currency-based price changes are not considered "price changes" requiring notice
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SERVICE OUTAGES & CREDITS
Service Level
We strive to provide reliable service but do not guarantee 100% uptime. Factors affecting availability include:
• Scheduled maintenance (announced in advance when possible)
• Emergency maintenance or security updates
• Third-party service outages (Google Calendar, hosting providers, payment processors)
• Force majeure events (natural disasters, cyberattacks, etc.)
Service Credits
For extended service outages caused by our infrastructure:
• Outage of 24+ consecutive hours: We may provide service credits at our discretion
• Service credits = additional days added to your subscription
• Credits are NOT cash refunds
• Credits are our sole remedy for service interruptions
Service credits are NOT provided for:
• Google Calendar outages or changes (third-party)
• Internet connectivity issues
• User error or configuration problems
• Scheduled maintenance with advance notice
• Outages less than 24 hours
• Force majeure events beyond our control
Requesting Service Credits
To request a service credit for an extended outage:
Email adam@calendarextension.com within 7 days of the outage
Include description of the outage and dates/times affected
We will investigate and respond within 5 business days
Credits (if approved) will be applied to your account
No Refunds for Service Issues
Service outages do not qualify for cash refunds. Service credits are the exclusive remedy for service interruptions beyond our control.
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COMPLIANCE WITH CONSUMER PROTECTION LAWS
This Refund & Cancellation Policy complies with applicable consumer protection laws worldwide, including:
United States:
• ROSCA (Restore Online Shoppers' Confidence Act) - Clear disclosure of automatic renewal terms, express informed consent, simple cancellation
• FTC regulations regarding automatic renewals and negative option marketing
• State automatic renewal laws:
California Business & Professions Code § 17600 et seq.
New York General Business Law § 527
Illinois Automatic Contract Renewal Act
Virginia automatic renewal laws
Colorado automatic renewal requirements
• FTC consent decree requirements (Paddle settlement, June 2025)
European Union:
• EU Consumer Rights Directive 2011/83/EU - 14-day withdrawal right, express consent for immediate delivery of digital content
• EU Data Act (Regulation (EU) 2023/2854) - Switching and termination rights, data portability
• GDPR (General Data Protection Regulation) - Data protection and privacy
• Distance Selling Directive - Consumer protections for online sales
• Unfair Commercial Practices Directive - Consumer protection
United Kingdom:
• UK Consumer Rights Act 2015 - Consumer protections for goods, services, and digital content
• UK Consumer Contracts Regulations 2013 - Cancellation rights and pre-contract information
• UK Data Protection Act 2018 - Data protection and privacy
• Payment Services Regulations 2017 - Payment security and dispute resolution
Other Jurisdictions:
• Australian Consumer Law - Consumer guarantees and unfair contract terms
• Canadian provincial consumer protection laws
• Other applicable consumer protection laws in your jurisdiction
Non-Waivable Rights:
This Policy does not limit or waive any non-waivable consumer rights you may have under applicable law. Where this Policy conflicts with mandatory consumer protection laws in your jurisdiction, those laws prevail.
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CONTACT US
For questions about this Refund & Cancellation Policy or to request a refund, please contact us:
Email: adam@calendarextension.com
For refund requests:
• Subject: "Refund Request - 7-Day Guarantee"
• Include order number and account email
For cancellation assistance:
• Paddle order lookup: https://paddle.net/order-lookup
• Or email adam@calendarextension.com with subject "Cancel Subscription"
For general inquiries:
• Website: https://calendarextension.com
• Portal: https://portal.calendarextension.com
• Email: adam@calendarextension.com
For payment processing issues:
• Paddle support: https://paddle.net/support
• Paddle order lookup: https://paddle.net/order-lookup
Response Times:
• Refund requests: Within 2-3 business days
• Cancellation requests: Within 2 business days
• General inquiries: Within 2-3 business days
• EU Data Act termination requests: Receipt confirmed within 2 business days
Service Provider:
Calendar Extension
Product: ColorKit for Google Calendar
Merchant of Record: Paddle.com Market Limited (UK company number 07697899)
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CHANGES TO THIS POLICY
We may update this Refund & Cancellation Policy from time to time to reflect:
• Changes in applicable laws or regulations
• Changes to our refund practices
• Changes to payment processor policies
• Improvements to customer service
When We Make Changes:
• We will post the updated Policy on this page with a revised "Last updated" date
• For material changes that reduce your rights, we will provide 30 days advance notice by email
• Your continued use of the Service after changes take effect indicates your acceptance
Reviewing Updates:
• We encourage you to review this Policy periodically
• Material changes will be highlighted in our changelog (if applicable)
• You can always find the current version at https://calendarextension.com/refund-policy
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SUMMARY OF YOUR RIGHTS
✅ 7-Day Free Trial: Evaluate ColorKit completely free for 7 days
✅ 7-Day Money-Back Guarantee: Full refund if requested within 7 days of first payment
✅ 14 Days Risk-Free Total: Free trial + money-back guarantee
✅ Cancel Anytime: Cancel your subscription at any time to stop future charges
✅ EU/UK Data Act Rights: EU/UK users can terminate with notice and data portability
✅ Clear Pricing: Transparent pricing with no hidden fees
✅ Secure Payments: PCI DSS 4.0 Level 1 certified payment processing by Paddle
✅ Simple Cancellation: Cancel online through Paddle dashboard or email us
✅ Data Protection: GDPR, CCPA, and other privacy law compliance
✅ Consumer Protection: Compliance with ROSCA, FTC regulations, and international consumer laws
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This Refund & Cancellation Policy is designed to comply with applicable consumer protection laws worldwide and works in conjunction with our Terms of Service and Privacy Policy.
Last updated: November 4, 2025
END OF REFUND & CANCELLATION POLICY