Refund & Cancellation Policy
Last updated: 14 October 2025

This Refund & Cancellation Policy (“Policy”) applies to purchases of ColorKit (the “Service”) provided by Calendar Extension.
Merchant of Record: Payments are processed by Paddle, acting as our merchant of record. Refunds, where applicable under this Policy, are issued by Paddle to the original payment method.

If anything here conflicts with non-waivable consumer rights in your jurisdiction, those rights prevail.

1) Key Points at a Glance

  • No refunds where you requested immediate access and ticked the waiver checkbox (EU/UK digital-content rule). See §2.

  • Functionality refunds: eligible only if the Service is unusable for 48+ consecutive hours due to our fault, after you’ve completed required troubleshooting. See §3.

  • Otherwise, refunds are generally not offered (including for change of mind, perceived value, or unused time).

  • Subscriptions renew automatically until canceled; renewal charges are non-refundable (no prorated refunds). See §4.

  • How to cancel: You can cancel anytime in Account → Billing; access remains until the end of the paid term unless you choose immediate termination. See §4.

  • How to request a refund (if eligible): Use the link in your Paddle receipt or https://paddle.net/order-lookup and include the evidence listed in §6.

2) EU/UK “Immediate Access” Waiver (Digital Content)
If you are in the EU/UK and you choose to start using the Service immediately, the checkout will present the following mandatory consent:

“I request immediate access to the digital service and acknowledge that I lose my 14-day right of withdrawal once service begins.”

When you tick/accept this, your statutory 14-day cooling-off right for digital content no longer applies, and no refund will be issued on that basis.
This clause does not affect any mandatory remedies for faulty or misdescribed services (see §3).

3) Malfunction Refunds (48-Hour Rule)
We may grant a refund only if all of the below are met:

  • Severity: The Service is materially unusable (e.g., cannot load, cannot perform core advertised functions) for 48 or more consecutive hours.

  • Cause: The malfunction is caused by us (not by third-party outages, system requirements not met, conflicts with other extensions, firewall/enterprise policies, or network/connectivity issues).

  • Troubleshooting: You (a) review our help guides, (b) follow all requested steps, and (c) provide requested logs/screenshots so we can attempt remediation.

  • Timing: You submit the refund request within 30 days of the transaction giving rise to the issue (or, for subscriptions, within 30 days of the most recent renewal).

  • Evidence: Your request includes (a) order number, (b) detailed description, (c) steps to reproduce, (d) timestamped screenshots or a short screen recording demonstrating continuous impact.

Exclusions (not eligible):
Outages or API/DOM changes in Google Calendar or other third-party platforms; planned maintenance (we aim to announce these); force majeure or broader internet/provider disruptions; use on unsupported browsers/versions or environments not meeting our System Requirements; conflicts with other software, security tools, or custom enterprise policies; misuse, circumventing technical controls, or breach of our Terms of Service.

If eligible, the maximum refund is the amount you paid for the affected billing period. We do not provide consequential or incidental damages.

4) Subscriptions, Trials, and Cancellations

  • Auto-renewal: Subscriptions renew until canceled. Renewal charges are non-refundable; we do not offer prorated refunds for partial periods.

  • Trials (if offered): You will be charged at the end of any free/discounted trial unless you cancel beforehand. Charges incurred after trial end are non-refundable (subject to §3 malfunction refunds).

  • How to cancel: Use Account → Billing inside the product (or the instructions in your receipt). Cancellation is effective either immediately or at period end (as indicated in the UI). After cancellation, you retain access until the end of the current paid term unless you select immediate termination (which is not refundable).

5) Taxes, Currency & Adjustments
Refunds, where approved, are returned to the original payment method and currency processed by Paddle; exchange-rate differences and bank fees are not reimbursed.
Tax/VAT adjustments, if applicable, are handled by Paddle per their buyer support processes.

6) How to Request a Refund (If You Qualify)
If you meet the criteria in §3, please submit your request through the link in your Paddle receipt or via https://paddle.net/order-lookup and include:

  • Order number and purchase email;

  • A description of the malfunction, steps to reproduce, and dates/times;

  • Screenshots or a short recording demonstrating 48+ hours of continuous impact;

  • Confirmation that you completed the troubleshooting steps we provided.

Paddle or our support team may ask for additional details to assess eligibility. Approved refunds are typically processed within 5–10 business days, subject to your bank/card issuer.

7) Chargebacks & Disputes
Please contact us first via the refund route in §6. Filing a chargeback before giving us a chance to help may delay resolution. We submit evidence to the payment provider where necessary.

8) Abuse & Fair Use
We may decline or revoke refunds if we detect abuse (e.g., repeated refunds after extended use, account sharing, or deliberate misuse) or policy violations.

9) Contact
Website: https://www.calendarextension.com
Support: adam@calendarextension.com
Provider: Calendar Extension

10) Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.